التعليمات

Review the product description, ingredients and usage instructions on the relevant product page. If you need help choosing a product, contact our customer support team.

Trial packs are available for selected products. Visit our website to explore available options and product details.

Please check the relevant product page for ingredient information and directions for use. If you need further details, contact our customer support team.

Our standard delivery timeframe is 3–5 working days after your order has been confirmed. Delivery times are estimates and may vary due to public holidays, weather conditions, courier delays or other unforeseen circumstances.

Yes. We offer free shipping on UAE orders above AED 100, subject to applicable offer terms. For orders that do not qualify, the applicable delivery fee will be displayed at checkout.

For orders outside the UAE, please contact us at care@goldenpearluae.com to confirm shipping availability, estimated delivery times and applicable charges for your destination.

Once your order has been dispatched, tracking information will be shared through the available order notification channel. Use the tracking information provided to follow your shipment's progress.

Refunds of original shipping charges are subject to our Return & Exchange Policy and the circumstances of the return. Please review the Return & Exchange Policy or contact customer support for clarification.

Golden Pearl UAE currently accepts the following payment methods:

• Credit cards
• Debit cards
• Tabby instalment payments, subject to eligibility and approval.

Available payment options will be displayed during checkout.

Yes. You can select Tabby at checkout to pay in instalments, subject to Tabby's eligibility criteria, approval and applicable terms.

Please review the instalment schedule and payment terms presented by Tabby before confirming your purchase.

Payments are processed through the payment service providers available at checkout. For your security, never share your card details, passwords or one-time verification codes with anyone.

You may request cancellation before your order has been processed. Once your order has been shipped, cancellation may no longer be possible under our published policy. Please contact customer support as soon as possible and provide your order number.

For full details, please read our Order Cancellation Policy.

Please contact our customer support team as soon as possible after delivery to report the issue. Include your order number and details of the problem. Our team will review your request in accordance with our Return & Exchange Policy.

Eligible items must be unused, in their original packaging and in the same condition as received. Return requests must be made within 7 days of receiving the order, subject to the conditions in our published policy.

Opened, used or tampered-with products may not qualify for return, except where applicable under our policy. Certain products, including fragrances and home scents, may be non-returnable. Please review the full Return & Exchange Policy before submitting a request.

Contact our customer support team before sending an item back to request instructions and return authorisation. Please include your order number and explain the reason for your request. Follow the instructions provided by our team.

Refunds for approved returns are handled in accordance with our published Return & Exchange Policy. Where applicable, refunds may be issued as store credit. Please contact customer support for confirmation of the resolution available for your specific order.

We regularly feature promotions and special offers. Visit our website and follow our official social media channels for updates. Offer terms, eligibility and validity periods may vary.

Please visit our Store Locator for available location information. You can also contact us to confirm store details before visiting.

Our customer support team can assist with questions about products, orders, delivery and returns.

WhatsApp: +971 56 752 3675

Email: care@goldenpearluae.com