Below FAQ are some common concerns of our customers.
If you have other questions, please just send it to care@goldenpearluae.com.
- All
- Product-Related FAQs
- Shipping & Delivery FAQs
- Payment & Security FAQs
- General FAQs
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Our support team is available 24/7! If we're unavailable at the moment, just drop us an email, and we'll get back to you within a few hours.
Product-Related FAQs
Each product page includes detailed information about its ingredients and recommended skin types.
Yes! We offer trial packs for many of our best-selling items. You can try our Trial Packs.
Shipping & Delivery FAQs
Standard delivery takes 3–4 business days.
Yes, we ship worldwide. You can send us email on care@goldenpearluae.com for International Inquires
Yes, once your order ships, you’ll receive an Text message with a tracking link to monitor its progress..
Payment & Security FAQs
We accept major credit/debit cards (Visa, Mastercard) and also offer bank transfers and installment plans.
Yes, we use industry-standard SSL encryption to protect your personal and financial data during transactions.
Orders can only be canceled or modified if they haven’t been shipped yet. Contact customer support immediately with your order number to check availability.
General FAQs
Yes, we frequently run sales, and seasonal promotions, Follow us on social media, and Sign up for our newsletter to stay updated!
Ingredient lists are provided on each product’s detail page under the “Ingredients” tab.
Reach out to our Customer Support team via email at care@goldenpearluae.com or call us at +971567523675 during business hours..
We accept returns for unopened and unused items within 7 days of purchase. For hygiene reasons, opened products are non-returnable unless they are defective. To ensure a smooth and hassle-free return process, please include a short video of the parcel being opened when initiating your return. This helps us verify the condition of the product upon receipt.