Return & Exchange Policy

At Golden Pearl UAE, we want you to have a positive shopping experience. Please review our return and exchange policy before requesting a return or reporting an issue with your order.

1. Return Eligibility

To qualify for a return, your item must meet all of the following conditions:

• The item must be unused and in its original packaging.
• The item must be in the same condition as when it was received.
• Your return request must be submitted within 7 days of receiving the order.

2. Non-Returnable Items

For hygiene, safety and shipping-related reasons, the following items cannot be returned:

• Fragrances and home scents, due to applicable international aviation restrictions.
• Products that have been opened, used or tampered with.

3. How to Request a Return

Please follow these steps before sending an item back:

1. Contact Customer Service to explain the reason for your return and obtain return authorisation.
2. Include your order number or a copy of your delivery note with the returned item.
3. Pack the item securely in its original packaging to help prevent damage during transit.
4. Use registered or insured shipping so the return can be tracked.

4. Refunds & Store Credit

• Approved refunds are provided as store credit for use on future purchases.
• If a damaged, defective or incorrect item is reported on the day of delivery, we will arrange a replacement. If a replacement is unavailable, store credit will be issued for the applicable amount.
• Shipping charges are non-refundable unless the return is due to a product defect or an error on our part.

5. Order Cancellation

Orders may be cancelled by contacting Customer Service before the order has been processed. Once an order has been shipped, it cannot be cancelled.

For full details, please read our Order Cancellation Policy.

6. Need Help?

If you have questions about a return, exchange or refund, please contact our Customer Service team. Include your order number and a brief description of the issue so we can assist you.