Returns & Exchanges

If you receive a damaged, defective, or incorrect item, please get in touch with our Customer Service team on the day of delivery to report the issue. We will arrange a replacement promptly.

If a replacement is unavailable, we will issue a store credit for the refunded amount, which you can use for future purchases.

Eligibility for Returns

To qualify for a return, the item must meet the following conditions:
✔ Unused and in its original packaging
✔ In the same condition as when received
✔ Return request made within 7 days of receiving the order

Non-Returnable Items

Due to hygiene and safety reasons, the following items cannot be returned:

• Fragrances and home scents, as they are subject to international aviation restrictions
• Opened, used, or tampered products

Return Process

To process your return efficiently, please ensure:

1. You obtain a Return Authorization from our Customer Service team.
2. The return package includes a copy of your delivery note or order number.
3. Items are securely packed to prevent damage during transit.
4. The return is shipped via registered or insured post to ensure tracking.

Refunds & Store Credit

• Refunds will be processed in the form of store credit for future purchases.
• Shipping charges are non-refundable unless the return is due to a defect or an error on our part.

For further assistance, please contact our Customer Service team through our website at GoldenPearlUAE.com.